Fraudulent activity can be a frustrating thing to deal with, but at Divvy we want to help make the fraud reporting process as simple as possible. If you notice fraudulent activity on your card, you can report the fraud directly through the Divvy web platform (charges cannot be disputed via the mobile app).
- From the transactions page, select the transaction you want to dispute.
- From the transaction details, select the ellipses in the corner and click on “Dispute transaction.”
- This will lead you to a form with a few additional questions about the dispute--you must fill out this form in order to complete the dispute process.
- Once you have completed this process, be sure to freeze your card to prevent additional fraud. For help freezing your card, click here.
If you have any additional questions you can reach out to us through our customer success chat. Thanks!