For security and fraud prevention measures, physical cards are blocked after four consecutive declines. 

Before unblocking a card please review pending and cleared transactions as well as declined transactions to verify that recent activity on the card was legitimate and that your card has not been compromised.


Web Browser

Admin

  1. Navigate to the people page

  2. Select the user that needs their card unblocked

  3. Under the Physical card section of the user overview, click the Unblock Card button.

  4. The user’s card is now unblocked and they may resume spending

Note: Only admins have the ability to unblock cards for others in the web app.

User

  1. Navigate to your user profile (this is found in the bottom left of the webpage--a circle with your picture or initials--select the circle and click on “Profile”).

  2. Under the “Physical card” section of your account overview, select “unblock card”

  3. Your card is now unblocked and you may resume spending


Mobile App

From the Mobile Navigation Menu, tap the Wallet icon.

Open Wallet

2. Blocked cards are indicated by the Blocked label [1]. To unblock your card, tap the Unblock Card button [2].

View Blocked Card

3. You will be taken to a screen where you can review the transactions that led to your card being blocked. Once you verify that the transactions are not fraudulent you can complete the process by click the Unblock Card button.

View Transactions

You can also unblock your card starting from the alerts/notifications page. Select the notification that states your card was blocked and it will bring you to the Blocked Card screen allowing you to review the declined transactions and unblock the card.

Alerts Page

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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