If you lose the device you use for MFA, get a new number, or something else, you will need to reset your login with MFA. To do this, you have three options:
Ask an admin: You can ask your admin to reset MFA on your user account which will require you to set up MFA on your next login.
Note: An admin cannot reset MFA on a person with multi-company logins set up.
Contact Divvy Support: You can contact Divvy Support and we’ll assist you in resetting MFA after we’ve verified your identity.
Reset from the app: Reset MFA from your profile on the web which will require you to set up MFA on your next login.
How to reset a person’s MFA login (For Admins):
1. Select People from the left menu.
2. Click on the Name of the person you’d like to edit.
3. In the top right, click Options.
4. Click Reset MFA.
5. Then, click Reset MFA again to confirm.
The next time this person logs in, they’ll be prompted to enroll in MFA again from the device of their choice.