In this article, you will learn how to create a new password after your account is created, reset your password if you forget it, or change your password.

If you are an admin, learn how to reset a password for a user in your account.


Table of Contents


Web & Mobile

Create Password

1. If you have been invited to Divvy, you will receive an email asking you to set a password.

2. Open the email message and click the Set Password button.

Set Password

3. Enter your new password in the New Password field [1]. Then confirm your password in the Confirm New Password field [2]. To save your password, click the Save button [3].

Enter New Password

Note: To increase the security of your Divvy account, we highly recommend choosing a username and password that is not commonly used with other websites.


Web Browser

Reset Password

1. Navigate to the login page in Divvy.

2. Click the Trouble logging in? link.

3. Enter your email address in the Verify or Enter Email Address field [1]. If you previously entered your address on the login page, your email address displays in the field automatically.

4. Click the Reset Password button [2].

Reset Password Screen

5. A reset password email will be sent to your account. Once you’ve received the email, click the Reset password button.

Reset Password

Note: For your security, you are prevented from reusing your last used password as well as known, compromised passwords.


Change Password

1. In the Divvy Navigation Menu, click your Profile link.

Open Profile

2. Click the Options button [1] and select the Change password option [2].

Change Password Option

3. In the Current Password field, enter your current password [1].

4. In the New Password field [2] and Confirm Password field [3], enter your new password. For your security, you are prevented from reusing your last used password as well as known, compromised passwords.

5. To save your new password, click the Save button [4].


Mobile

Reset Password

1. Open the Divvy mobile app.

2. From the login page, tap the Forgot password? link.

Forgot Password Link - Mobile

3. Enter your email address in the Email Address field [1]. Then tap the Send button [2].

Enter Email Address

4. Check your email inbox on your mobile device for the password reset email and tap the Reset password link.

5. From the Reset Password screen in the mobile app, enter a new, secure password.

Note: For your security, you are prevented from reusing your last used password as well as known, compromised passwords.

6. Tap the Save button to set your new password.


If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

Did this answer your question?