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How do I order and check the shipping status of a physical card?

How do I order and check the shipping status of a physical card?

Learn how to order and check the status of physical Divvy cards for employees.
Jade Frampton avatar
Written by Jade Frampton
Updated over a week ago

As an admin, you can order cards from the Cards Page or People page. You can order cards for an individual or multiple people at the same time. Any shipping fees are calculated by recipient address

For companies using Divvy’s Visa® Business cards, cards shipped using Fedex include a mobile notification will be sent to the cardholder so they can track their package all the way to their doorstep.

Table of Contents

Order Cards from Cards Page

  1. In the Divvy Navigation Menu, click the Cards link [1]. Then click the Physical card orders link [2].

    Open Physical Card Orders

  2. Click the Order Physical Card button.

    Order Physical Card

  3. Advance to the Enter Card Settings steps.

Order Cards from People Page

  1. In the Divvy Navigation Menu, click the People link.

    Open People

  2. Click the Options button [1] and select the Order physical cards option [2].

    Order Physical Cards Option

  3. Advance to the Enter Card Settings steps.

Enter Card Settings

  1. Select one or more people you’d like to order a card for. If you select more than one person, the cards will be sent to your company address by default. If you need to send these to individual addresses, you need to order cards individually.

    Select People

  2. To cancel the previous physical cards for the user(s), click the Card lost or stolen checkbox.

    Card Lost or Stolen

  3. Select one of the following shipping methods:

    1. USPS (7-14 business days): No fee

    2. FedEx (4-6 business days): $20 fee

    3. FedEx (2-3 business days): $50 fee

    Note: All shipping fees are applied per address.

    Select Shipping Method

  4. Select a shipping address. You can ship cards to the company's address [1] or enter another address [2].

    Select Shipping Address

  5. Click the Request button.

    Request Button

Check Physical Card Order Status

  1. In the Divvy Navigation Menu, click the Cards link [1]. Then click the Physical card orders link [2].

    Open Physical Card Orders

  2. From this page, you can view important information like the order ID, order status, card number, shipping address, who created the order, and when the order was placed [1].

  3. To view the order status, click the order [2].

    Physical Card Orders Page

  4. The Order Status window displays the card's shipping status [1]. If your card was expedited and shipped by Fedex, you view additional tracking data by clicking the Track with FedEx link [2].

    Order Status Window

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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