There are a couple of different ways you can order physical cards. One way is from the Card page and another is from the People page. Here is what we’ll cover today:
Ordering cards from the Cards page
From your Divvy dashboard, click on the ‘Cards’ icon in the left navigation.
From there, select Physical card orders in the secondary navigation on the left side of the screen.
Then click on ‘Order physical cards’.
Select one or more people you’d like to order a card for.
Note: If you select more than one person, the cards will be sent to your company address by default. If you need to send these to individual addresses, you’ll need to order cards individually.Choose a shipping method and address.
Click 'Request' and your order will be submitted.
Once a card has been shipped using Fedex, a mobile notification will be sent to the cardholder so they can track their package all the way to their doorstep. So make sure your Divvy spenders have downloaded the mobile app to ensure they’re getting important mobile notifications and have an easy way to activate their card once it arrives.This shipping notification feature is available for companies using Divvy’s Visa® Business cards. For Customers who are not currently using Divvy Visa® Business cards at this time but are interested, please visit getdivvy.com/credit/visa/ to join the waitlist and our team will be in touch!
To learn how to check the shipping status of physical cards, click here.
Ordering cards from the People page
You can order cards from the People page two different ways. The first way is by clicking on the ‘OPTIONS’ menu at the top of the People page. The second way is to click on the individual person and then clicking on ‘OPTIONS’. For the following steps, we’ll focus on the first method from the People page.
From your Divvy dashboard, click on the ‘People’ icon in the left navigation. From there, click on ‘Order Physical Card’ on the top right corner of your screen.
Click on ‘OPTIONS’. Then select Order physical cards.
Select one or more people you’d like to order a card for.
Note: If you select more than one person, the cards will be sent to your company address by default. If you need to send these to individual addresses, you’ll need to order cards individually.Choose a shipping method and address.
Click 'REQEST'.
To learn how to check the status of your physical card orders, continue below.
How to check the status of physical card orders
From your Divvy dashboard, click on the ‘Cards’ icon in the left navigation. From there, click on Physical card orders in the secondary navigation on the left.
Here you will be able to view important information like the order ID, order status, card number, shipping address, who created the order, and when the order was placed.
Note: If your card was expedited and shipped by Fedex, you view the Fedex tracking number by clicking onto the order and then clicking on ‘Track with FedEx’.
That’s it. Now that you know how to order cards, it’s important for card holders to know how to activate them. For the best experience, we recommend card holders activate their physical cards via our mobile app where they can also manage their expenses and more. Download the mobile app and make sure to tell your card-holding employees to do the same.
You may also want to check out how card holders can activate their cards via mobile or web OR how admins can activate the cards remotely for card holders here.