Divvy's receipt auto-match feature makes it easier than ever to connect receipts to your transactions. Here are the FAQs in case you get stuck.
How do I get Divvy to match my receipt for me?
Simply forward your email, image, or attachment to [email protected]. We’ll take care of the rest! If you forget the email, Divvy makes it easy to find.
From a web browser, you can find the email address below the area where receipts are added when viewing a transaction.
From the Divvy mobile app, tap the Information icon next to "Receipts" on the Transactions Details page.
Then tap the Copy email address link to automatically copy the email address to your phone's clipboard.
How do I know if my receipt was matched?
You will receive an email response on whether we were able to successfully match the receipt or if we were unable to process the receipt.
What if my receipt doesn’t match?
You will receive an email that provides next steps for how to match your receipt.
Why won’t my receipt match?
There are a few reasons why your receipt may not have matched.
It may not have been sent from an email Divvy recognizes. You must use your Divvy-associated email so Divvy knows which account to use to identify transactions.
There may not be enough information in your receipt for us to successfully match the receipt or the receipt was not legible enough to pull data.
Your transaction has been locked. If a transaction is locked, we can’t add a receipt for you. You’ll need to contact your Administrator to unlock the transaction so we can connect your receipt to it.
Your attached receipt was in the wrong file format. Attachments and images must be any of the following formats to match. JPEG, PDF, or PNG.
When tips are added, your card will authorize an amount that is different from the cost of the item plus the tip. It takes a few days for the card to charge and reflect the full amount and the tipped amount. Sometimes, if a tip has been added on a transaction, the difference in the total amount and the authorized charge will cause Divvy to be unable to match the transaction. In this case, you can either manually match the receipt, or wait a few days for the charged amount to match the receipt.
Your account is not using Divvy Visa® Business cards.
The best thing you can do to encourage matching is to have a good image of your receipt. If you're taking a picture of your receipt, make sure it's against a dark background, your handwriting is clear, and there are no shadows. This will help us match it as effectively as possible.
Can I use a text message for receipt auto-match?
We don’t currently have a way to forward receipts via text. Watch this video to review all the other ways a receipt can be uploaded into Divvy.
How quickly does receipt auto-match work?
Once you email a receipt to Divvy, you will receive an email back from us within a few minutes. If you have not received an email back within a couple of hours, please let us know by contacting the Divvy Support Team.
How do I automatically forward my receipts to Divvy?
If you have recurring transactions that you get a receipt for each month, you can set up automatic forward rules in your email client. Here are step-by-step guides for how to set those up:
Most email forwarding services require that the receiving email address approve the forwarding. This means that Divvy will need to accomplish an approval process. We will do this within one business day of when we receive the approval email, so take this into account as you set up forwarding.
Can I send multiple receipts attached in one email?
Yes! You can send multiple receipts, but only as long as they are sent as attachments. If this is the case, Divvy will attempt to auto-match each attached receipt to a transaction.
If you send multiple receipts that are in the body of a single email, Divvy will not be able to tell where one receipt end and another begins, so will be unable to match these to transactions. If you send an email that has a receipt in the email body and an attached receipt, Divvy will not be able to match these receipts.
If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.