How do I activate Divvy Reimbursements?

Log in to your Divvy app and select Settings > Reimbursements > and toggle Reimbursements to ON. Once this is done, your employees will be able to submit reimbursement requests.

How do I submit and approve/deny a reimbursement request?

It’s easy! Refer to this help document for step by step instructions.

How do I activate ACH payments?

Log in to your Divvy app and select Settings > Reimbursements > and toggle the ACH selection to ON.

How do I add my bank account information?

You are able to link your bank account in two different ways.

  1. Automatic prompt - You’ll be invited to link your bank account the first time you submit a reimbursement request. Simply tap Link your bank account and follow the prompts.

  2. In your Profile - Either on the web or in your mobile app, go to your user profile.

    1. Web application

      1. Go to profile via the circle with your initials in it in the bottom left of your screen. Select Account, and then select Settings from the ribbon.

      2. Click the Link bank account button and follow the steps.

    2. Mobile application

      1. Go to your Profile via the more menu in the bottom right.

      2. Tap your name at the top of the screen to open your profile.

      3. Tap Link bank account and follow the steps.

Note: All employees are able to add their bank account information, but you'll only be able to add bank account information for yourself.

How long will I have to wait for my reimbursement?

With ACH reimbursements activated, requesters should receive their funds 3-5 business days after the request has been approved.

If you’re processing reimbursements through payroll, requesters should receive their funds as soon as you process them.

Does this work for everyone?

Yes! Divvy Reimbursements are free for all users. The only exception is that ACH transfers will only work for users with bank accounts inside the United States.

Reimbursements that need to be made to non US bank accounts can be processed through payroll.

How much do Divvy Reimbursements cost?

Divvy Reimbursements are free for everyone! It’s just one more way we’re helping you spend smarter, for less.

Where will the ACH reimbursements pull from?

Approved reimbursements will be deducted directly from your connected bank account, not your credit line.

The reimbursement transactions aren't matching up with the reimbursement request amounts. How are reimbursements be deducted from my account?

No matter how many reimbursements are submitted or approved each day, Divvy will only do a single deduction and one deposit per employee. For example, if your employee submits 3 reimbursements for $10 and you approve them all on the same day, your employee will only see one deposit for $30 into their bank account. Equally, you will only see one deduction from your company bank account.

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