Table of Contents

Admin

Member


Admin

Is Divvy Reimbursements available for all accounts?

Yes! Divvy Reimbursements are free for all users. The only exception is that ACH transfers will only work for users with bank accounts inside the United States.

Reimbursements that need to be made to non-U.S. bank accounts can be processed through payroll.

How much does Divvy Reimbursements cost?

Divvy Reimbursements are free for everyone! It’s just one more way we’re helping you spend smarter, for less.

How do I activate Divvy Reimbursements?

View this article to learn how to manage reimbursement settings in your account.

Note: Reimbursement settings are only available for Admin roles and are not available on the mobile app.

How do I activate ACH payments for reimbursements?

ACH payments are enabled from your account's Reimbursement settings.

Note: Reimbursement settings are only available for Admin roles and are not available on the mobile app.

Where are ACH reimbursement payments pulled from?

Approved reimbursements will be deducted directly from your connected bank account, not your credit line.

Can I change a reimbursement set for manual payment to be paid through ACH?

Yes. First you must enable ACH payments from your accounts Reimbursement Settings and make sure the user has bank account connected in Divvy. Then you can remove the approval from the reimbursement and approve again. This time, the reimbursement will be paid through ACH.

How do I submit and approve/deny a reimbursement request?

It’s easy! Refer to this help article for step-by-step instructions.

How do I customize and filter the information displayed in the Reimbursements page?

You can easily filter the Reimbursements page by 1) using the Search field, 2) clicking the Status buttons that display above the table, or 3) clicking the Column icon to customize which columns display on the page. View this article for more information.

What is the reimbursement batch ID?

The reimbursement batch ID identifies which reimbursements were bundled together when funds were withdrawn from the company's bank account. Reimbursements with the same batch ID were withdrawn at the same time. The reimbursement batch ID can be viewed from the Reimbursements page.

Reimbursement Batch ID

My outgoing reimbursement payments aren't matching up with the request amounts. How are reimbursements deducted from my account?

No matter how many reimbursements are submitted or approved each day, Divvy will only do a single deduction from your bank account. However, if an employee submits multiple reimbursement requests they will see multiple deposits into their account.

For example, if your employee submits 3 reimbursements for $10 and you approve them all on the same day, your employee will see three deposits for $10 into their bank account while you will only see one deduction from your company bank account.

Do reimbursements sync with my accounting integration?

No. Reimbursements do not automatically sync with any accounting integrations. You can export reimbursements as a CSV file by clicking the Export icon on the Reimbursements page, which you can then upload to your accounting system.

Can an admin submit a reimbursement request on behalf of a member?

No. Members must submit their own reimbursement requests.

Why does my reimbursement request have a Payment failed status?

Sometimes an issue keeps us from being able to successfully send a user a reimbursement. Open the individual reimbursement to see the reason for payment failure. If you are able to resolve the issue, you can then open the reimbursement and select to send it again. If you would prefer to cancel the reimbursement and get your funds back, mark instead that it will be paid manually. This will send your funds back to the company bank account and mark that you will be paying this to your user manually.

I approved a reimbursement request, but it is still displaying as pending. What should I do?

Reimbursements take seven business days to show as paid in our system after approval but may be paid earlier than this to the user. Sometimes a reimbursement has failed and been resent. This may cause the reimbursement to display as pending for longer than seven business days, even if it was approved recently. For more information, view the reimbursement history.

Payment will arrive within seven business days from the time it was re-approved and re-sent to a user.

What should I do if my reimbursement payment failed?

If an approved reimbursement request displays the Payment Failed label on the Reimbursements page, click the reimbursement to view details for why the payment failed. The description may contain information to help you determine how to correct the issue that caused the payment to fail.

If there are debit blocks or filters on your bank account, that may block or reject the ACH payment. If you do have a block or filter, contact your bank and use the following information to unblock the account:

Account Name

Divvypay, LLC

ACH Company ID

7812444657

Additionally, you may experience a failed payment if your Divvy account username is different from your bank account username.


Member

How do I add my bank account information for reimbursement payments?

You can link a bank account from your User Settings.

Note: All employees are able to add their bank account information, but you'll only be able to add bank account information for yourself.

How long will I have to wait for my reimbursement?

With ACH reimbursements activated, requesters should receive their funds 5-7 business days after the request has been approved.

If you’re processing reimbursements through payroll, requesters should receive their funds as soon as you process them.

Why do I need to include a receipt with my reimbursement request?

Receipts are often required when companies are audited, in order to prevent money laundering or other types of fraud.

What should I do if my reimbursement deposit failed?

If an approved reimbursement request displays the Payment Failed label on the Reimbursements page, click the reimbursement to view details for why the payment failed. The description may contain information to help you determine how to correct the issue that caused the payment to fail.

Two common failures are 1) debit blocks or filters on your bank account and 2) the reimbursement deposit not withdrawing from your company's bank account. If you have a block or filter or your own account, contact your bank account to ensure the following information is not blocked:

Account Name

Divvypay, LLC

ACH Company ID

7812444657

If the block or filter is occurring with your company's bank account, contact your Divvy administrator so they can remove the block or filter with their financial institution.

Additionally, you may experience a failed payment if your Divvy account username is different from your bank account username.


If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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