1. How does activating work? What do I have to do?

    Our team members will be working through the activation process with you, so don’t fret. We’ll send new physical cards to all your spenders and have created in-product guides to help you shift over to the Divvy Visa Business cards.

  2. Why do I have to sign new documents?

    Because you will technically be opening a line with Visa, you will need to resign some documents and confirm your application information. We’ll be sending an updated application to your admin to sign. This is simply to review the information we have on file and make sure it's up to date.

  3. Will you ask me for more documents after I sign the application?

    It depends. If we need more information from you to finalize your application, we will reach out to you directly via email.

  4. How long will it take to complete my activation?

    We've created a step-by-step guide in Divvy, which makes the switch quite fast! The real determining factor on how long it takes is how long you need to move all your credit line over to Visa. We anticipate that it should not take more than 45 days. Worried you might need more time, we'll put together a plan with you. Here's a sample timeline:

  5. Will my current cards still work?

    Your physical card will continue to work until your new card arrives. Once you have activated your new card, the MasterCard will be deactivated and any further transactions on it will be declined. Your MC virtual cards will continue to work as is. We’ve created new VISA Virtual cards for you, when you have updated your merchants with the new card number and activated your VISA card, we will transfer the balance and deactivate your MC.

  6. Will my credit line change?

    Your overall credit line will not change. During the migration period we will split a portion of your credit line between Visa and MasterCard.

  7. Where will my new cards be sent?

    We will be asking your users to specify their preferred mailing address. Admins will be able to make any changes and send the cards whenever ready.

  8. Can you ship cards internationally?

    Not yet, but that's coming soon.

  9. When is my day to start the transition?

    This is on a case-by-case basis, but once you sign your application, we can start working on your specific date.

  10. This guide is great but I have specific questions, who can I talk to?

    If you have other questions not addressed here, please email use at [email protected]

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