Understanding transactions is an important part of using Divvy. In this article, we'll cover the following:

What to expect with transactions

Transactions show up in Divvy as soon as a merchant processes your Divvy card. They show all the details you would expect to see, such as the amount of the transaction, the date, transaction status, where your card was used, and more.

Depending on how you spend, transactions can process slightly differently. Here is what to expect:

In-person transactions: A transaction can show up as soon as the card is swiped, though there are a few exceptions to this. Merchants such as restaurants, car rental companies, hotels, airlines, and various other merchants will often take a few days before they fully process your card. You can see a pending charge come through in place of the full amount in some of these cases.

Online transactions: An online vendor can process your card instantly or they may wait until your product has shipped. This means that it may take a few days for the transaction to show up in Divvy.

Your transactions are viewable from the Transactions page on a web browser or the mobile app.

Open Transactions

Transactions will come through the Divvy web app and it will also show in the mobile app of the person who made the purchase and prompt them to categorize their purchase.

Completing transactions

Once you’ve successfully made a transaction in Divvy, it’s time to complete each transaction by filling in any necessary fields and attaching a receipt.

When a transaction is missing required fields and/or receipts, it is considered incomplete. Incomplete transactions will be marked with a label in both the transactions list and on individual transaction details.

  • In the Transactions list, incomplete items are marked with the Incomplete label.

Incomplete Transaction Label
  • In the Transaction Details window, incomplete transactions are marked with an Incomplete status label.

Incomplete Status Label
  • When a transaction is incomplete, spenders will receive a push and badge notification in the mobile app. Spenders can click on these notifications to view transaction summaries and input the required information.

Once required fields have been updated and receipts uploaded, the transaction is marked complete.

Company admins have complete control over what criteria is required for a transaction to be marked “Complete.” This may include receipt upload, custom fields, notes, etc. Please reach out to your company admin if you have questions about the custom fields that need to be selected and why for transactions.

Categorizing Transactions

Part of completing transactions is categorizing them into a budget.

When you send or request funds through the Divvy app, you are required to select a budget before specifying the amount. However, if you spend using your physical card, you will categorize transactions after the fact.

Divvy uses smart logic to help you categorize transactions even faster. Here’s how:

  1. The active budget for physical card transactions will always be the last user-selected budget.

  2. Physical card transactions will always attempt to categorize under the active budget as a default (so long as there are adequate funds available).

  3. If there are not adequate funds available in the active budget, the transaction will default to the budget with the highest available funds.

If you need to update the default budget on a certain transaction, it’s easy:

  1. Log in to Divvy and select Transactions from the left menu.

  2. Click on the transaction you’d like to edit.

  3. Under Budget, use the drop down menu to select the relevant category.

  4. Edit any custom fields (such as receipt, department, or notes).

That’s it! Any changes will be saved automatically.

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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