In recent years, phishing attacks have become more common due to increases in employees working remotely for companies throughout the US. Phishing attacks can take the form of malicious links in emails sent to employees that, once clicked, install malicious software on a company device. More recently, fraudsters have started directing users to spoofed websites by emailing them links or paying for ads in search engines to try and steal credentials from unsuspecting employees so that they can access sensitive data or systems.

To help protect against these types of phishing and other forms of attacks, Divvy has built out a device verification flow that utilizes 3-factor authentication (3FA).

This article explains how to verify a mobile device using the Divvy mobile app. Learn how device verification works on a web browser.

Video

For a quick overview on 3FA, view the video below. The video is not specific to mobile and also includes information on completing device verification on a web browser.

Mobile Device Verification Steps

You will only need to verify a device on mobile if you are logged out or have a new device to verify. If you have PIN and biometric-based authentication already set up, you will not be prompted to verify your device.

1. After logging in and passing MFA, you will be presented with the following screen that asks you to check your email and verify your device.

Note: Make sure you are using the same device and browser to check your email that you just attempted to log in with and that you open your email within 15 minutes.

2. To confirm the mobile device you are currently using, click the verification email and click the Verify Device button.

Verify Device Email

Note: You will need to open the verification email from your mobile device’s email app. Once the Verify Device button is clicked, you will be redirected back into the Divvy mobile app.

3. If your device is successfully verified, you will see a page to set up a PIN [1] or biometric authentication [2] for the app. You will not need to MFA or verify your device again unless you log out or the token expires for your session.

View Login Options

Errors and Troubleshooting

Error Text

Description

How do I resolve this issue?

Your link has expired or has been redeemed

The Verify Device link is no longer valid because it expired or you have already used it.

1. If the Verify Your Device email is over 15 minutes old, try logging in again to get a new unexpired email.

2. If you keep seeing this error try clearing your cache and cookies (Google/Firefox/Safari

) and logging in again to get a new email.

Verification failed

This error likely means you were not using the same device and browser to verify your device.

For example, if you are logging in on mobile, you may have clicked the link on a web browser.

Please try logging in again on a non-incognito window while using the same device and browser.

Something went wrong

This generic error means something went wrong trying to verify your device.

Please try logging in again on a non-incognito window while using the same device and browser.

If you are still encountering these errors after troubleshooting, please reach out to our Support team.

FAQ

1. I am not receiving device verification emails. What can I do?

If you are not receiving device verification emails, please try the following:

  • Make sure you are using Google Chrome if logging in on the web

  • Check Spam and Trash in your email inbox to make sure the message titled “Verify this device” from Divvy isn’t being filtered

  • Clear your cache and cookies and try logging in again

  • Double check your username to make sure it was input correctly

  • Talk to your Divvy admin and make sure you are logging into your account with the correct username

  • Check with your IT team to make sure they are not blocking emails from [email protected] or emails with the Divvy domain

    • One way to confirm this issue is to change your email to a personal email. If you receive emails immediately, you will want to follow up with your IT team to resolve this email filtering issue.

2. I have to verify my device every time I use the mobile app. How do I resolve this issue?

Make sure you are not logging out of the mobile app. If you log out completely, you will have to log in again, complete MFA challenges, and verify your device. Try closing the app instead.

3. How often will I need to verify my devices?

In most cases, you will only need to verify a new device once per year. However, if you log out completely, get a new device, clear your app’s cache, or uninstall/reinstall the app, you may have to verify your device again.

4. Is device verification required on all Divvy accounts?

Yes. Device verification is required to protect all accounts from unauthorized access. As always, please let us know if you have any questions.

5. I am using Firefox as my default browser on my mobile device and am having issues verifying my device. What can I do to resolve this issue?

There is a setting on Firefox that may cause issues when trying to open the Divvy mobile app to verify your device. View this article to learn how to enable this setting in Firefox.

6. I am trying to verify my device using the mobile app but keep getting redirected to my mobile browser. What can I do to resolve this issue?

Make sure you are using the latest app version and try restarting your device. You can also try long-pressing the verify device button and copying the link into your mobile browser.

If these steps do not resolve your issue, contact our Support team for assistance.

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