As an admin or budget owner, you can undo an approved or denied reimbursement request from the Reimbursements page. Once you have undone the approval or denial, these requests will need to be approved or denied again.

You can undo non-ACH approved requests in the Ready to Pay status and ACH approved requests in the Admin Approval status. If you are an admin, you can also cancel reimbursement payments that display a Submitting payment status or Payment pending status.


Web Browser

jump to Mobile steps

  1. In the Divvy Navigation Menu, click the Reimbursements link.

Open Reimbursements

2. You can undo approved ACH requests with the Admin Approval status [1]. You can undo denials for reimbursement requests with the Denied status [2]. You can undo approved non-ACH requests with the Ready to Pay status [3].

3. To open the request, click the name of the request [4].

Open Reimbursement

Undo Approval

  1. To undo an approved request, click the Options icon [1]. Then click the Undo approval link [2].

Undo Approval

2. To add a comment with the Undo Approval action, enter your comment in the Comment field [1].

3. To confirm you want to undo the approval, click the Undo Approval button [2]. To cancel and leave the request as approved, click the Cancel button [3].

Undo Approval

Undo Denial

  1. To undo a denied request, click the Options icon [1]. Then click the Undo Denial link [2].

    Undo Denial

    2. To add a comment with the Undo Denial action, enter your comment in the Comment field [1].

    3. To confirm you want to undo the denial, click the Undo Denial button [2]. To cancel and leave the request as denied, click the Cancel button [3].

    Confirm Undo Denial

Mobile App

  1. In the Navigation Menu, tap the More icon.

Tap More Link

2. Tap the Reimbursements link.

Open Reimbursements

3. You can undo approved ACH requests with the Admin Approval status [1]. You can undo approved non-ACH requests with the Ready to Pay status [2]. You can undo denials for reimbursement requests with the Denied status [3].

4. To open the request, tap the name of the request [4].

Open Request - Mobile

Undo Approval

  1. To undo an approved request, tap the Options icon [1]. Then tap the Undo Approval link [2].

    Note: If you do not see the option to undo an approval, it may have already been paid or it may be an ACH reimbursement.

Undo Approval

2. To add a comment with the Undo Approval action, enter your comment in the Comment field [1].

3. To confirm you want to undo the approval, tap the Undo Approval button [2]. To cancel and leave the request as approved, tap the Cancel link [3].

Confirmation Message

Undo Denial

  1. To undo a denied request, tap the Options icon [1]. Then tap the Undo Denial link [2].

    Undo Denial

    2. To add a comment with the Undo Denial action, enter your comment in the Comment field [1].

    3. To confirm you want to undo the denial, tap the Undo Denial button [2]. To cancel and leave the request as denied, tap the Cancel link [3].

Confirmation Message

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

Did this answer your question?