As an admin, you may be able to cancel an ACH reimbursement payment. You can cancel payments that display a Submitting payment status or Payment pending status. Cancelled payments from the payment pending status can still be approved for a ACH reimbursement at a later time. Cancelled payments from Submitting payment can only be paid out manually. You cannot cancel reimbursement payments once they display the Paid status.

If you want to cancel non-ACH approved requests in the Ready to Pay status, ACH approved requests in the Admin Approval status, or a denied request, you can undo reimbursement requests and denials.

Note:

  • Reimbursement payments cancelled from the Payment pending status will return to the Admin Approval status.

  • Reimbursement payments cancelled from the Submitting payment status will return to the Ready to Pay status.


Web Browser

jump to Mobile steps

  1. In the Divvy Navigation Menu, click the Reimbursements link.

Open Reimbursements

2. Click the reimbursement payment you want to cancel. You can cancel payments that display a Submitting payment status [1] or Payment pending status [2]. Cancelled payments from the payment pending status can still be approved for a ACH reimbursement at a later time. Cancelled payments from Submitting payment can only be paid out manually.

View Reimbursement Status

3. Click the Options icon [1] and select the Cancel payment option [2].

Cancel Payment

4. If the reimbursement payment has not been submitted, a confirmation window displays that you have until 6:50 EST to cancel the payment and retain the option to submit an ACH reimbursement at a later time.

5. To add a comment, enter text in the Comment field [1].

6. To cancel the payment, click the Cancel Payment button [2].

Note: Reimbursement payments cancelled from the Payment pending status will return to the Admin Approval status.

Confirm Cancellation

7. If the reimbursement payment has been submitted but is still pending, a confirmation window displays that you can cancel the payment but it will need to be paid manually if it is resubmitted at a later time.

8. To add a comment, enter text in the Comment field [1].

9. To cancel the payment, click the Cancel Payment button [2].

Note: Reimbursement payments cancelled from the Submitting payment status will return to the Ready to Pay status.

Confirm Cancellation

Mobile App

  1. In the Navigation Menu, tap the More icon.

Tap More Link

2. Tap the Reimbursements link.

Open Reimbursements

3. Tap the reimbursement payment you want to cancel. You can cancel payments that display the Submitting payment status [1] or Payment pending status [2]. Cancelled payments from the payment pending status can still be approved for a ACH reimbursement at a later time. Cancelled payments from Submitting payment can only be paid out manually.

View Reimbursement Status

4. Tap the Options icon [1] and tap the Cancel payment option [2].

Cancel Payment

5. If the reimbursement payment has not been submitted, a confirmation window displays that you have until 6:50 EST to cancel the payment and retain the option to submit an ACH reimbursement at a later time.

6. To add a comment, enter text in the Comment field [1].

7. To cancel the payment, click the Cancel Payment button [2].

Confirm Cancellation

8. If the reimbursement payment has been submitted but is still pending, a confirmation window displays that you can cancel the payment but it will need to be paid manually if it is resubmitted at a later time.

9. To add a comment, enter text in the Comment field [1].

10. To cancel the payment, click the Cancel Payment button [2].

Confirm Cancellation

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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