When syncing your Divvy transactions through the Sage Intacct integration, powered by Bill, you may see an error that states, "Divvy is not authorized to execute this function ErrorType: ManualFix." You can resolve this error by enabling all permissions for every subscription for the Sage role connected to your Divvy integration. Follow the steps below to resolve this error.

  1. In Sage Intacct, click the Applications drop-down menu [1] and select the Company option [2].

  2. Open the Admin tab [3] and click the Web Services users link [4].

Open Web Services Users

3. Open the Roles information tab [1].

4. Note the role name displayed in the Role Name table [2].

View User Role

5. In the Company drop-down menu [1], select the Company option [2].

6. Open the Admin tab [3] and click the Roles link [4].

Open Roles

7. Locate the appropriate role that you noted in Step 4 [1]. Click the Subscriptions link for that role [2].

Open Subscriptions

8. Locate the Administration role subscription [1] and click the Permissions link for that subscription [2].

Open Permissions

9. Click the All checkbox [1].

10. Click the Save button [2].

Add All Permissions

11. Open each of the role subscriptions.

Open All Subscriptions

12. Repeat steps 9-10 for each subscription.

If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.

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