Divvy monitors all transactions for any activity that might be out of the ordinary and could potentially indicate fraud. If we notice a transaction like this on your Divvy card, you will receive a notification that will allow you to review the transaction. You can confirm the transaction was made by you or indicate that the transaction was made by someone else. You can either dispute the transaction and cancel the card or freeze the card to review transactions without additional transactions being made.
Note: You can only review unusual transactions from the Divvy mobile app; you cannot review unusual transactions from a web browser.
View Notification for Unusual Activity
If we notice any transactions on your Divvy card that seem out of the ordinary, you will receive a push notification on the mobile app. To review the transaction, tap the notification.
Notifications for unusual activity also display on the Alerts page. To review the transaction, tap the alert.
On the Verify Transaction page, you can review the details of the transaction .
If the transaction was not made by you, tap the No, It's Not Me button . If the transaction was made by you, tap the Yes, It's Me button .
If the transaction you indicated wasn't made by you was made on a physical card, you can either dispute the transaction and cancel the card or freeze the card temporarily to review the transaction.
To dispute the transaction, tap the Dispute transaction button .
To freeze your card, tap the Freeze my card button .
If you dispute the transaction for a physical card, you can cancel the card and receive a new card automatically within 4-6 business days. You can confirm the shipping address before canceling your card . If you need to ship the card to a different address, contact our support team.
To confirm you want to cancel your card and continue the dispute process, tap the Cancel card and continue dispute link . Learn more about disputing a transaction.
To cancel the dispute, tap the Cancel dispute link .
If you dispute the transaction on a virtual card, that card will be automatically canceled. To replace the card with a new virtual card, tap the Replace card link . Learn more about creating a virtual card.
To dismiss the message without creating a new card, tap the Dismiss button .
If you selected the option to freeze your card, the card will be automatically frozen and transactions will not be allowed on the card until it is unfrozen. Learn more about freezing or unfreezing a physical Divvy card.
If you choose to unfreeze the card after reviewing your transaction, you will need to confirm your selection. To cancel the card, tap the Cancel card link . To confirm you want to unfreeze the card, tap the Unfreeze card link . To keep the card as frozen, tap the Dismiss link .
If you have additional questions or need help with using Divvy, please view our other Help Center articles or contact the Divvy Support team.